FAQ – We've Got You Covered

📦 My Order

Where is my order?

You can track your order using the tracking link sent in your confirmation email. If you haven’t received it or need help, feel free to reach out to us at:
📧 8ball.jewelryy@gmail.com

Why haven’t I received a confirmation email?

Once your order is completed, you have 10 minutes to modify your email. If you still haven’t received the confirmation email:

Check your spam/junk folder.
Make sure the email used at checkout is correct.
If you still can’t find it, contact us with your full name and we'll help you locate your order.

Can I cancel or modify my order?

We do not accept cancellations once your order is placed.
Modifications (like changing sizes or address) are only possible if your order hasn’t shipped yet. Contact us immediately if you need assistance.

I didn’t receive my order. What should I do?

There are two common reasons:

Wrong address – Double-check your shipping details.
Failed delivery attempts – Carriers usually try up to 2 times.

If the order is returned to us, we’ll issue a refund once it arrives at our warehouse (excluding shipping fees). We do not re-ship returned items.
Need help? Reach out to us via email.

🚚 Shipping & Delivery

How long does shipping take?

National standard delivery usually takes 3–5 business days, depending on your location.
Delays may occur during high-demand periods (e.g., holidays or sales like Black Friday).
If you have concerns, contact us with your name and order number.

🔁 Returns & Exchanges

Can I return or exchange an item bought online at the store?

Yes – for national orders. You have 30 days from shipment date.
Bring your purchase confirmation email to the store.

Refunds will go back to your original payment method (within 3–5 business days).
Shipping fees are non-refundable.
Items must be unworn and in original condition.

When will I receive my refund or exchange?

Once your return is received and passes quality check, we’ll process your refund or send your new item.
Please note returns take longer to process than original shipments.
We appreciate your patience and will make it as fast as possible.