Return & Exchange Policy
🔁 Return Eligibility
You can request a return within 14 days from the date your order was shipped.
To be eligible for a return:
-
The item must be in original condition, unused, and in its original packaging.
-
Proof of purchase (order confirmation email or receipt) is required.
-
Returns are only accepted for national (domestic) orders.
🚫 Non-Returnable Items
We do not accept returns on:
-
Final sale items or promotional discounted items
-
Items that appear worn, used, or damaged by the customer
📦 How to Request a Return
-
Email us at 8ball.jewelryy@gmail.com with:
-
Your full name
-
Order number
-
Reason for return
-
(Optional) Photos if the item is damaged or faulty
-
-
Our team will review your request and respond within 1–2 business days with next steps.
-
You are responsible for return shipping costs unless the item is faulty or sent by mistake.
💸 Refunds
Once we receive your returned item and inspect it:
-
We’ll notify you about the approval or rejection of your refund.
-
Approved returns will be refunded to your original payment method within 3–5 business days (depending on your bank).
Note: Shipping costs are non-refundable.
🔁 Exchanges
We only replace items if they are defective, damaged, or you contact us before the order is shipped (for changes like size or product swap).
Email us at 8ball.jewelryy@gmail.com for help.
